Exchanges + Returns

Domestic Orders (USA)

I gladly accept exchanges & returns for a store credit (tullahomalawyer E-Gift Card) 

  • Contact me within: 7 days of delivery
  • Ship items back within: 14 days 
  • Returns/exchanges must be received *within 30 days* 

All returns & exchanges are for store credit and issued via email as a tullahomalawyer E-Gift Card 

tullahomalawyer gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, free of any orders and hair. Item(s) must be in original condition of its arrival and purchased online that shipped to a U.S. address for a store credit (tullahomalawyer E-Gift Card) within 30 days from the date your order shipped.

International Return Policy

  • Due to high international shipping costs and longer ship times, all international orders are final sales (Orders placed outside of U.S) 

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Final Sale Items Include:

  • All sales on -sale- items are final
  • All sales of 25% off or more are final sales
  • All sales on beauty products, masks, water bottles and intimates including lingerie, undergarments, bodysuits and swimsuits are final

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How to mail your package:

  1. Request an exchange or return
  2. Pack your items and drop your package off at USPS 
  3. Place new order 

Shipping label details: 

You may use the shipping label I provide or ship the package back on your own: 

  • Shipping label: A shipping label I provide is a flat rate of €8.00 for 1 item and flat rate 14 for 2 or more items. ( The shipping label will be deducted from your store credit tullahomalawyer E-Gift Card) Most people prefer this method to avoid post office lines
  • Ship on own: You may also choose to ship a package back on your own using your preferred mail carrier (The return label cost will not apply) 
  • Please allow up to two weeks for your return to be processed**It can take anywhere from 2-10 business days to process exchanges and returns 

Once an exchange/return request is approved please ship item(s) back within 14 days

  • Please do not ship items without first sending a request using the return box below-items will be sent back to the sender
  • You may also use your account to log in & to initiate a return/exchange or the contact form below 🙂

Note:

  • Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended or use mailing label 
  • If possible you may utilize the mailer bag 
  • Please Include your full name, order number and email address (one used to place order) in the returned package
  • Return label emails can sometimes land in the spam folder, so keep an eye out for them  

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 What happens next? 

    • Once I receive the items you would like to exchange/return, I will send you a gift card with store credit. You can then place a new order and pick out your new items
    • These emails can sometimes land in the spam folder, so keep an eye out for them 
    • It can take anywhere from 2-10 business days to process exchanges and returns

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    A couple things to keep in mind

    • Please try on your clothing gently and with care 
    • If you are sending an item back, please gently fold the clothing and carefully place the items back into the shipping package
    • I appreciate you & your business 💕

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    Boutique Hours:

    Monday-Thursday 10:00 am- 3:00 pm PST

    My usual response time is usually within 1-2 days outside of the weekends. I aim to chat with everyone and make sure that I spend appropriate time with all of you. Love to you all, talk soon!

    If you message me on weekends or holidays I will get back to you as soon as I am back in the shop. Thanks for your patience 🤍 _________________________________________________________________________

    Please let me know if you have any questions or if there is anything I can do to help! ~ Caroline 💕

    [email protected]

    Please include:

    • Full name
    • Order number
    • Item(s) your looking to exchange/return
    • Reason for request ( ie: Exchange, too small/large, doesn’t fit, Other)